Smart People Alone Can’t Fix a Broken Process
People lurch toward the door as another pointless planning meeting finally, mercifully, comes to an end. The meeting leader calls out: “Wait! Before everyone leaves, let’s recap what we’ve decided.”...
View ArticleWhy Most Team Norms Don’t Change Behavior
It’s bad enough to be on a team whose members constantly struggle when it comes to making tough decisions and handling disagreements. But imagine if you were legally prohibited from addressing these...
View ArticleEverything is “Totally Fine,” Yet Something Feels Very Off
I just returned from Norway and Iceland, two destinations I’ve always dreamt about. Apart from stunning scenery, warm and generous people, a deep regard for our planet and the sky-high prices and lower...
View ArticleWhen Silence Isn’t Agreement: What Your Global Team Isn’t Telling You
Picture this: You’ve just wrapped a Zoom meeting with team members across four time zones where everyone has agreed to the team’s operating norms, judging from the head nods. Or so you think. Three...
View ArticleWhat Happens When We Outsource Our Judgment?
The five-member executive leadership team had come prepared to this meeting to make their case to the CEO and board chair as to where the company should invest in AI over the next 6 -18 months. Each...
View ArticleNobody Saw It Coming: Why Everyone’s More Stressed Since They Got AI
Jane, a marketing manager for a fast-growing software engineering firm, estimates that she saves about 8-10 hours a week synthesizing and summarizing survey data, thanks to her AI assistant. The...
View ArticleThe End of the World (of Work) As We Know It: Are You Ready?
Ready or not, more big changes are coming for the workplace in 2026. How will managers respond? Of course, we can choose not to respond, for now. We can ignore the changes or pretend they don’t apply...
View ArticleStrategic Planning: Moving From All Talk to Decisive Action
Dozens of leaders were flown in from around the world to converge in a beautifully appointed conference center to take part in the organization’s annual planning session. No expenses were spared on...
View ArticleSo why should you bother???
Becky, a long-time friend, was frustrated by a heated conversation with a relative about the state of our nation’s economy. She declared that she’s “done” with him. For good. “We’ll never change each...
View ArticleLeading with Questions, Not Answers
“If I eat a watermelon seed, will it grow inside my tummy?” “What makes the leaves change colors?” “If I grow tall enough, can I touch the stars?” Let’s hear it for the curious minds of young kids,...
View ArticleWhen Boundary-Setting Backfires Bigtime
Here’s how one leader’s attempt to set boundaries for her team backfired. Carol was prone to sending emails to her team members whenever an idea popped into her head, but she didn’t want her staff to...
View ArticleManagers Aren’t Obsolete – They’re Underestimated
“I’d rather meet with my team member than meet a deadline.” That’s what the senior leader of a Boston-based consulting firm told me when I asked her how she manages to deal with so many competing...
View ArticleUnfair Workplace? Time to Flip the Script
In his biting satire A Modest Proposal, author Jonathan Swift suggested that poor people in Ireland could ease their economic troubles by selling their children as food to the elite. His satirical...
View ArticleBridging the Divide: Building Win-Win Solutions in Tough Times
Jane, the Executive Director of a national pediatric cancer research nonprofit, had been losing sleep for weeks over looming funding cuts. She clung to hope that the rumors were wrong and that her team...
View ArticleWhen Values and Behaviors Collide, Time for a Culture Reset
Despite historically proclaiming “unwavering support” for the LGBTQ community, companies are scrubbing all references to DEI, transgender, women, equity and inclusion from their websites. Despite...
View ArticleTips for Naming the Elephant in the Room, Safely
“Whoa! What the %^&$ is happening here? Let’s knock it off right now!” Clearly, this is not the best way to call a time out when a meeting spirals out of control, especially when higher-ups are...
View ArticleWhat’s Worse: Principles Without Scruples, or Scruples Without Principles?
Just because someone has strong principles, they may not have scruples. And someone with scruples may not have principles. It happens more often than you think. Case in point: Marta is a senior ops...
View ArticleFacilitating Safe Conversations When Viewpoints Collide
We all know leaders who run away when it comes to handling conflicting viewpoints across their teams. When the stakes are high and the conflict is intense, they can’t get away fast enough. When there’s...
View ArticleShould They Stay (Remote) or Should They Go (Back to the Office)?
Competing return to office (RTO) policies have been making the headlines. Amazon’s CEO has notified employees that as of January 5, it’s everyone back to the office for everyone every day. Meanwhile,...
View ArticleCostly Missteps that Destroy Trust During Times of Change
If senior leaders decide that a change must be made, how important is it, really, that employees buy into it? If it’s mandatory, why pretend that employees have a say in it? If the change is truly...
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