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Smart People Alone Can’t Fix a Broken Process

People lurch toward the door as another pointless planning meeting finally, mercifully, comes to an end. The meeting leader calls out: “Wait! Before everyone leaves, let’s recap what we’ve decided.”...

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Why Most Team Norms Don’t Change Behavior

It’s bad enough to be on a team whose members constantly struggle when it comes to making tough decisions and handling disagreements. But imagine if you were legally prohibited from addressing these...

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Everything is “Totally Fine,” Yet Something Feels Very Off

I just returned from Norway and Iceland, two destinations I’ve always dreamt about. Apart from stunning scenery, warm and generous people, a deep regard for our planet and the sky-high prices and lower...

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When Silence Isn’t Agreement: What Your Global Team Isn’t Telling You

Picture this: You’ve just wrapped a Zoom meeting with team members across four time zones where everyone has agreed to the team’s operating norms, judging from the head nods. Or so you think. Three...

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What Happens When We Outsource Our Judgment?

The five-member executive leadership team had come prepared to this meeting to make their case to the CEO and board chair as to where the company should invest in AI over the next 6 -18 months. Each...

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Nobody Saw It Coming: Why Everyone’s More Stressed Since They Got AI

Jane, a marketing manager for a fast-growing software engineering firm, estimates that she saves about 8-10 hours a week synthesizing and summarizing survey data, thanks to her AI assistant. The...

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The End of the World (of Work) As We Know It: Are You Ready?

Ready or not, more big changes are coming for the workplace in 2026. How will managers respond? Of course, we can choose not to respond, for now. We can ignore the changes or pretend they don’t apply...

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Strategic Planning: Moving From All Talk to Decisive Action

Dozens of leaders were flown in from around the world to converge in a beautifully appointed conference center to take part in the organization’s annual planning session. No expenses were spared on...

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So why should you bother???

Becky, a long-time friend, was frustrated by a heated conversation with a relative about the state of our nation’s economy. She declared that she’s “done” with him. For good. “We’ll never change each...

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Leading with Questions, Not Answers

“If I eat a watermelon seed, will it grow inside my tummy?” “What makes the leaves change colors?”  “If I grow tall enough, can I touch the stars?” Let’s hear it for the curious minds of young kids,...

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When Boundary-Setting Backfires Bigtime

Here’s how one leader’s attempt to set boundaries for her team backfired. Carol was prone to sending emails to her team members whenever an idea popped into her head, but she didn’t want her staff to...

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Managers Aren’t Obsolete – They’re Underestimated

“I’d rather meet with my team member than meet a deadline.” That’s what the senior leader of a Boston-based consulting firm told me when I asked her how she manages to deal with so many competing...

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Unfair Workplace? Time to Flip the Script

In his biting satire A Modest Proposal, author Jonathan Swift suggested that poor people in Ireland could ease their economic troubles by selling their children as food to the elite. His satirical...

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Bridging the Divide: Building Win-Win Solutions in Tough Times

Jane, the Executive Director of a national pediatric cancer research nonprofit, had been losing sleep for weeks over looming funding cuts. She clung to hope that the rumors were wrong and that her team...

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When Values and Behaviors Collide, Time for a Culture Reset

Despite historically proclaiming “unwavering support” for the LGBTQ community, companies are scrubbing all references to DEI, transgender, women, equity and inclusion from their websites. Despite...

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Tips for Naming the Elephant in the Room, Safely

“Whoa! What the %^&$ is happening here? Let’s knock it off right now!” Clearly, this is not the best way to call a time out when a meeting spirals out of control, especially when higher-ups are...

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What’s Worse: Principles Without Scruples, or Scruples Without Principles?

Just because someone has strong principles, they may not have scruples. And someone with scruples may not have principles. It happens more often than you think. Case in point: Marta is a senior ops...

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Facilitating Safe Conversations When Viewpoints Collide

We all know leaders who run away when it comes to handling conflicting viewpoints across their teams. When the stakes are high and the conflict is intense, they can’t get away fast enough. When there’s...

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Should They Stay (Remote) or Should They Go (Back to the Office)?

Competing return to office (RTO) policies have been making the headlines. Amazon’s CEO has notified employees that as of January 5, it’s everyone back to the office for everyone every day. Meanwhile,...

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Costly Missteps that Destroy Trust During Times of Change

If senior leaders decide that a change must be made, how important is it, really, that employees buy into it? If it’s mandatory, why pretend that employees have a say in it? If the change is truly...

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